Refund policy

 Return & Refund Policy

At TCGVault, we aim to provide a smooth and reliable shopping experience. Please read our return and refund policy carefully before making a purchase.

 Returns

We accept returns under the following conditions:

  • Items must be unused, unopened, and in original packaging
  • Return request must be made within 48 hours of delivery
  • Product must be in the same condition as received

⚠️ Non-Returnable Items:

  • Opened booster packs or booster boxes
  • Mystery packs
  • Trading card singles
  • Clearance or sale items

Due to the nature of trading cards, all sales are final once opened.

 Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refund will be issued to your original payment method

If your return is not approved, we will notify you with the reason.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos and order details

We will offer:

  • Replacement (if available), or
  • Full refund

Exchanges

We only replace items if they are defective or damaged. For exchange requests, please contact our support team.

Contact Us

For any return or refund inquiries, reach out to:

📧 tcgvaultin@gmail.com

⚠️ Important Notes

  • TCG products involve randomness; we do not guarantee specific pulls
  • Returns based on pull results will not be accepted