Return & Refund Policy

At TCGVault, we aim to provide a smooth and reliable shopping experience. Please read our return and refund policy carefully before making a purchase.

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 Returns

We accept returns under the following conditions:

• Items must be unused, unopened, and in original packaging
• Return request must be made within 48 hours of delivery
• Product must be in the same condition as received

⚠️ Non-Returnable Items:

• Opened booster packs or booster boxes
• Mystery packs
• Trading card singles
• Clearance or sale items

Due to the nature of trading cards, all sales are final once opened.

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 Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refund will be issued to your original payment method

If your return is not approved, we will notify you with the reason.

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Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• We recommend using a trackable shipping service

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Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery
• Provide clear photos and order details

We will offer:

• Replacement (if available), or
• Full refund

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Exchanges

We only replace items if they are defective or damaged. For exchange requests, please contact our support team.

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Contact Us

For any return or refund inquiries, reach out to:

📧 tcgvaultin@gmail.com

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⚠️ Important Notes

• TCG products involve randomness; we do not guarantee specific pulls
• Returns based on pull results will not be accepted