Shipping policy
Shipping Policy
At TCGVault, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy for details on processing and delivery.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order is placed
Shipping Time
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days
Delivery times may vary depending on your location and courier service.
Shipping Charges
- Shipping costs are calculated at checkout based on your location
- We may offer free shipping on selected orders or promotions
Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your order through the courier’s website
Delays & Issues
- Delivery delays may occur due to weather, customs, or courier issues
- TCGVault is not responsible for delays caused by third-party shipping providers
Incorrect Address
- Please ensure your shipping address is correct before placing an order
- We are not responsible for orders lost due to incorrect or incomplete addresses
Damaged or Lost Packages
If your order arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will assist you with a replacement or resolution.
International Shipping
- Customers are responsible for any customs duties or import taxes
- Delivery times may be longer due to customs clearance
Contact Us
For shipping-related questions, contact:
⚠️ Important Notes
- All TCG products are packed securely to prevent damage
- Once shipped, responsibility is transferred to the courier
- Choosing a selection results in a full page refresh.